| Published | 2022-01-27 |
| Platform | Udemy |
| Number of Students | 101 |
| Price | $29.99 |
| Instructors |
Simon Foote
|
| Subjects |
steps to achieve your goal
Are you new to customer service or need a refresher? This course is great for both new and old customer service workers.
Packed with educational material as well as informative videos this course covers:
What is customer service? A great chance to reflect on what customer service means to you.
The 7 steps of customer service
Consistency – defines how important consistency is in customer service
The contrast between a service officers personality and their level of knowledge when servicing customer needs – how to balance these 2 elements for a holistic approach to customer service
Turning problems around – how can a service team member turn a problem around and win back a bad interaction
Courtesy is king – the importance of courtesy when dealing with customers
Build relationships – how important is building relationships and how this can be undertaken by staff
Make the occasional mistake – discussion on the topic of mistakes and the part they can play in the process of learning and growing as a customer service officer
Make every interaction a Win – the importance of trying to make every interaction a win for both sides as well as how to do so where possible
This course is packed with videos and real-world examples of both good and bad service. Included are strategies from industry leaders such as Ritz-Carlton.
The material in this course will be invaluable for all who seek to improve customer service.