| Published | 2022-06-04 |
| Platform | Udemy |
| Price | $19.99 |
| Instructors |
Rashid Hamid
|
| Subjects |
Cisco Customer Success Manager - This course covers all new questions and answers.
Exam: Cisco Customer Success Manager (DTCSM) v2.1
What you’ll learn in this course
The Cisco Customer Success Manager (DTCSM) v2.1 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this 820-605 Questions highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.
This 820-605 Study guide course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco® Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.
Cisco Learning Credits
Cisco Learning Credits (CLCs) are prepaid training vouchers redeemed directly with Cisco that make planning for your success easier when purchasing Cisco products and services.
Whether you're an individual or part of a team, CLCs ensure you have the tools you need to maximize success/value with your Cisco solutions.
820-605 Practice Questions' Topics:
How you’ll benefit
This course will help you:
· Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
· Understand key concepts and terminologies related to the CSM role
· Prepare for the 820-605 CSM exam, which earns the Cisco Customer Success Manager Specialist certification
What to expect in the exam
The 820-605 CSM exam certifies your knowledge and skills related to developing and integrating solutions, identifying adoption barriers and actions to remove them, implementing adoption frameworks, and interpreting customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.
After you pass 820-605 CSM, you earn the Cisco Customer Success Manager Specialist certification.
Who should enroll?
· Individuals preparing for the Cisco Customer Success Manager Specialist certification
· Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology
How to enroll
Instructor-led training
· Find a class at the Cisco Learning Locator.
· Arrange training at your location through Cisco Private Group Training.
E-learning
· Purchase a single e-learning license at the Cisco Learning Network Store.
· For digital library access, visit Cisco Digital Learning.
· For more information about e-learning offers, contact us at learning-bdm@cisco.com.
Course details
Objectives
After taking this course, you should be able to:
· Describe the role of the Customer Success Manager
· Describe the tools that the Customer Success Manager uses to ensure customer experience
· Describe the lifecycle approach to customer experience
Prerequisites
This course has no formal prerequisites, but we recommend that you have:
· Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology
Outline
· Transition to Subscription Economy
· Customer and Industry Trends
· Defining Customer Success and the CSM Role
· Engaging the Customer for Success
· Engaging the Customer for Success
· Addressing Barriers
· Customer Success Management Activities
· Success Plan Elements
· Customer Success Management Activities