Published | 2022-06-15 |
Platform | Udemy |
Number of Students | 5 |
Price | $84.99 |
Subjects |
Showcase of real best-market case studies in Europe & Asia (Milan, Ghent, Singapore, Seoul, Rotterdam, Belgium ++)
Course Outline
The concept of user-centricity is a worldwide trend in both the private and public sectors.
This course explains how you can re-design public services towards user-centricity using key frameworks. Lessons will give you an in-depth analysis of user-centricity principles, crucial digital transformation basics of e-government and structure of customer-centric organizational model.
Most importantly, 65% of the course content is dedicated to showcase the adoption of these principles in real government initiatives in Europe and Asia (Milan, Gent, Singapore, Seoul, Rotterdam, Belgium ++). Moreover, it’s a great motivational and inspirational programme that shows necessity of digital transformation, sets the right examples of the best market practices, and proves the value and benefits of digital tools.
This course is a great introduction to landscape of public services transformation for any government or public authorities on various levels: municipal, cities, federal, international.
What will you learn?
Drivers of Government evolution
Government evolution phases
E-Government digital transformation concept
Transformation to customer-centric organization model
8 principles of User-Centricity concept
Drivers for user-centric services
12 Case studies on government user-centricity projects, including Singapore, Seoul, Rotterdam, Milan, Gent and many others.
The course consists of:
Video tutorials: 11 videos - 2 hours to watch
Additional Research Materials: 4 hours of reading
Practical cases: 12+
Presentations: 12
Quizzes: 6
Convenient transcription with slides for each lecture.
Who will benefit from the course?
This is a non-technical course for anyone who is looking for the opportunity to provide better quality of the services, increase the efficiency of the organization and reduces the administrative burden, or anyone who needs a persuasion or motivation to collaborate with digital transformation team.
Digital transformation teams including CDTO, CIO, CISO,CDO etc
Heads of any government departments or offices at any level or functionality
Any employees