Intro to UX: Creating Great Omnichannel Experiences

Platform Skillshare

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Join UserTestings Stef Miller for an easy-to-follow smart dive into creating great customer experiences! What: This 45-minute class shares frameworks and tools for identifying evaluating and optimizing the touchpoints in your customer journey across different channels — from sites apps and emails to phone calls in-person interactions and more. Who: This class is ideal for entrepreneurs small business owners product managers marketing managers and everyone involved in crafting great customer experiences and UX. Why: Youll gain a holistic and strategic understanding of how your touchpoints work together — helping you unlock user empathy customer satisfaction brand consistency and business success. _________________ Explore more Skillshare classes by the experts and strategists at UserTesting a user experience research platform for fast real-time feedback. Intro to UX: Fundamentals of Usability